Four Ways To Reach Us

Reach A Real Person At Daytonaspin Casino

Reach support any hour, every day of the week, and someone answers within minutes by chat or phone.

Contact Support Now Live since 2014

Paid today

782,542 £

5,423 Players racing now

UK Gambling CommissionLicensed under 38560-1794-R-109902, independently audited by QUINEL, SIQ and iTech Labs

Average 17-minute withdrawals£11M paid weekly across 13 payment methods including Visa, Apple Pay and Revolut

TLS 1.3 encryptionBank-grade data protection, certified by SIQ for alternative dispute resolution

You Want A Human Now

Three Routes To A Real Person

You will know which channel fits your question and how fast each one answers.

Before You Give Up

Live chat suits anything urgent and answers in about 3 minutes, around the clock, so you can sort an account snag or a stuck bonus without leaving the page.

Start Chat

When It Can Wait A Little

E-mail is best for documents and detail you want to keep on record; write to [email protected] and expect a reply within about 12 hours.

Write To Us

You Need To Explain It

Phone suits a back-and-forth that needs explaining, with a typical answer in about 5 minutes; call +44 20 0655 7764, lines open on GMT.

Call Us

The Small Hours In Britain

Support That Fits UK Hours

This is how the brand looks after British players, whatever the clock says.

Reach Us

Phone+44 20 0655 7764

Time ZoneGMT

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Supervision

RegulatorUK Gambling Commission, 38560-1794-R-109902

Get Help

Problem GamblingGamCare, BeGambleAware, GAMSTOP

Fewer Messages, Faster Answers

A few details up front save a second exchange later.

Your registered e-mail address
The last four card digits
Any transaction reference number
A screenshot of the problem
Your account username or e-mail

You're Unsure Where To Write

Spare The Forwarding, Pick The Right Desk

The worry this removes is a message sitting in the wrong inbox while your issue waits.

Account

General support and account questions[email protected]

Document verification checks[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints, first stop before the regulator[email protected]

Personal data and privacy requests[email protected]

Business and partnership enquiries[email protected]

Response Times

How Long Until A Human Replies

We staff every channel around the clock, the same way we run the casino.

Live Chat

Live chat hours24 hours a day, 7 days a week

Chat first reply3 minutes

Time zoneGMT

E-mail

Support e-mail[email protected]

E-mail reply12 hours

Phone

Support phone+44 20 0655 7764

Phone wait5 minutes

Where Do You Turn When Play Takes Over?

Plenty of players want a word from someone outside the casino, with no account and no pressure. Gambling charities across the United Kingdom do exactly that, free of charge and in confidence. Each one below works independently of Daytonaspin Casino.

GamCare. Runs a national helpline and free counselling for anyone worried about their gambling or a loved one's.

BeGambleAware. Funds free advice and self-help tools to keep gambling safer and to point people toward treatment.

GAMSTOP. Signs you up to a single self-exclusion scheme that blocks sign-ups with all licensed UK operators.

You Want To Know Who

Check Who Holds Your Account

When you want proof of who stands behind your account before you play on.

The Company

Legal nameDaytonaspin Casino Ltd

Company numberCompany No. 57520910 (United Kingdom)

AddressVictoria Road, Birmingham

The License

RegulatorUK Gambling Commission

License number38560-1794-R-109902

Written Contact

Support e-mail[email protected]

When Support Falls Short

You Deserve An Answer That Sticks

For the worry that a problem will be passed around and never resolved.

What Happens When I Complain?

Begin with our support team and describe what went wrong, with dates, amounts and any reference numbers. Keep the tone plain and the facts exact.

A Named Reply

A reply should reach you within the stated response time, explaining what we found and what we will do. If it settles the matter, you are finished.

Before You Go Higher

Daytonaspin Casino lets you escalate if the first reply misses the mark. Ask for your complaint to be reviewed by a senior member of the team.

Taking It Further

If we still do not resolve it, you can take the complaint to the UK Gambling Commission. Bring your reference and the full correspondence with us.

Clarity You Came For

What Do You Need To Know First?

Once you have read this, most support questions are already settled.

trustDo I need to send ID before I can play?+

You can play straight away, but we run checks on identity and address to keep accounts safe and honest. Those checks usually finish inside six hours. Send your documents early and withdrawals are not held up later.

trustWhen is support available in my language?+

Someone answers around the clock, every day of the year, in four languages: English, German, Finnish and Norwegian. Pick the channel that suits you and the right person picks up. Nothing is turned away for arriving at an odd hour.

trustWhat if I want to close my account?+

Just tell the support team and they will close it for you, or discuss a cooling-off period if you would rather pause. Only one account is allowed per player, and duplicates get shut down by us. Self-exclusion stays in place until you ask to lift it.

trustDo I need to check your licence before playing?+

We hold a licence from the UK Gambling Commission, number 38560-1794-R-109902, so you can check us before you deposit a penny. Daytonaspin Casino Ltd runs the site and operates under that licence. Playing with a licensed operator is your main safeguard.

trustWhy should I complain to support first?+

Start with the team, because most problems get sorted on the spot in a single conversation. If the reply still leaves you unhappy, you can take it to the UK Gambling Commission as the regulator. Keep your chat records or e-mails ready for either step.